Have a question about our products, shipping, or our return policy? Find an answer below!
FREQUENTLY ASKED QUESTIONS
I'm missing a product from my order, what do I do?
Missing something from you order? First off, we sincerely apologize for this error! To rectify this issue, please e-mail us at email@example.com with your order number and a detailed message of what is missing. Our customer service experts will guide you through the process on getting your new item sent to you as quickly as possible.
What do I do if I receive a damaged item in my order?
On the rare occasion sometimes products will get damaged during the shipment process. If you notice any damage on your items please e-mail us at firstname.lastname@example.org with your order number and images of the damage. Our customer service experts will guide you through the process on getting a replacement item sent to you as quickly as possible.
Why is the website product code different to my delivery not
PRODUCT & STOCK
How can I purchase a gift voucher?
Yes! You can find our digital gift cards in the "Lyell's Merch" section. We do not offer physical gift cards at this time. Gift cards will be e-mailed after purchase with the redemetion code.
do you have a physical location i can shop at?
We prefer all orders to be done online. During checkout there is an option for "curbside pickup" as well as shipping. You will recieve an e-mail or phone call when your items are ready to be picked up. We do have a physical location that you may also purchase parts from - 4179 Harvester Rd, Unit #1, Burlington ON - CANADA L7L 5M4
How can I search to find products on the website?
RETURNS AND EXCHANGES
What is your return policy?
How do I make a gift exchange?
When can I expect my refund?
STILL HAVE ANY QUESTIONS?
+1 800 256 4482