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FREQUENTLY ASKED QUESTIONS

Have a question about our products, shipping, or our return policy? Find an answer below!

ORDER ISSUES

I'm missing a product from my order, what do I do?

Missing something from you order? First off, we sincerely apologize for this error! To rectify this issue, please e-mail us at info@lyellstainless.com with your order number and a detailed message of what is missing. Our customer service experts will guide you through the process on getting your new item sent to you as quickly as possible.

What do I do if I receive a damaged item in my order?

On the rare occasion sometimes products will get damaged during the shipment process. If you notice any damage on your items please e-mail us at info@lyellstainless.com with your order number and images of the damage. Our customer service experts will guide you through the process on getting a replacement item sent to you as quickly as possible.

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Why is the website product code different to my delivery not

PRODUCT & STOCK

How can I purchase a gift voucher?

Yes! You can find our digital gift cards in the "Lyell's Merch" section. We do not offer physical gift cards at this time. Gift cards will be e-mailed after purchase with the redemetion code.

do you have a physical location i can shop at?

We prefer all orders to be done online. During checkout there is an option for "curbside pickup" as well as shipping. You will recieve an e-mail or phone call when your items are ready to be picked up. We do have a physical location that you may also purchase parts from - 4179 Harvester Rd, Unit #1, Burlington ON - CANADA L7L 5M4

How can I search to find products on the website?


RETURNS AND EXCHANGES

What is your return policy?

How do I make a gift exchange?


When can I expect my refund?

STILL HAVE ANY QUESTIONS?

  +1 800 256 4482

Info@lyellstainless.com

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